Terms and Conditions

The Parties agree that Laguna Blue Pool will perform pool and/or spa maintenance, as defined by the “Checklist” (item #2 below) at the addresses specified in your welcome letter.

Parties agree that the Customer will pay Laguna Blue Pool every month in, in advance of pool service, by the due date shown on invoices. Typically, 11 days from the 1^st of each month.

The Parties agree that service can be terminated by either party at any time with verbal or written notice. In the event the Customer fails to pay within 15 days of the due date or does not abide by the clauses outlined in this agreement, service will be considered terminated.

SERVICE FREQUENCY & RATE TYPE
1. Laguna Blue Pool will provide service weekly. Customer agrees to pay the rate on the welcome letter monthly, with chemicals included.
2. Laguna Blue Pool bills a flat rate for monthly service based on 48 weekly services in a calendar year. In the event of a 5-service month no extra fees will apply. Laguna Blue Pool does not service the week of Christmas and 1 week that is determined at the start of each calendar year. No discount is given for the 2 weeks of no service. Customer accepts 2 extra visits during the year as the trade off for the weeks Laguna Blue Pool does not service.
3. Chemicals included in service
  1. Chlorine (shock, tabs, liquid)
  2. Muriatic acid/Sulfuric acid
  3. Salt (if salt chlorinator present)
  4. Conditioner/stabilizer
  5. Alkalinity control agent

RATE CHANGES In the event Laguna Blue Pool changes rate type or charge, Laguna Blue Pool will give Customers 15 -30 days written notice before the rate goes into effect. We typically consider rate changes to adjust for market conditions once yearly or when market conditions mandate.

SERVICE CHECKLIST
1. Laguna Blue Pool will provide the following services to ensure optimal pool & spa conditions:
  1. [Water tested & Balanced (Readings & Dosages)
  2. Empty Baskets
  3. Brush tile line
  4. Skimming Debris
  5. Equipment visually inspected
  6. Walls and Floor brushed
  7. Vacuum service (frequency based on service package selected)
  8. Attached spa will be serviced as part of pool
  9. Filter cleaning (see point 5)
2. Should the Customer require a custom service, the Parties will mutually agree upon its inclusion in the Checklist as part of service or whether it will be a discrete, separately invoiced service.

ACCESS It is the Customer’s responsibility to make sure Laguna Blue Pool has access to the service location and the pool or spa is accessible and uncovered.
1. If Customer’s stop is skipped due to reasons within Customer’s control (such as leaving out an unfriendly dog, locking a gate without providing a code, etc.) service will be missed that week and no refund will be applied.
2. Laguna Blue Pool does not remove pool covers. Please ensure pool covers are removed on service days. In the event a pool cover is on during our service stop, we will still check baskets and perform chemical service.

FILTER CLEANINGS
1. Filter cleaning is an important part of maintenance and upkeep of pools and/or spas. Laguna Blue Pool will be conducting filter cleans on a Quarterly basis or at any time the pressure in the filter exceeds 10psi from the initial clean filter psi reading. Because Laguna Blue Pool uses an external commercial grade vacuuming system that does not connect to your filter more often cleanings are not necessary, and you can expect a much longer life span from your filter.

SKIP WEEKS/INCLEMENT WEATHER
1. In the event of inclement weather on the scheduled date of service, the pool and/or spa will be cleaned & serviced to the extent weather permits.
2. Circumstances can arise that prevent Laguna Blue Pool from performing services such as severe weather, an illness, or a holiday. In such an event, Laguna Blue Pool may elect to postpone pool and spa service. Emails notification will be sent regarding any changes to the schedule.
3. No pool and spa services will be provided during the week of Christmas and at another designated week during the year (notices will be emailed).

REPAIRS As part of our service of your pool or spa, we will perform routine maintenance to ensure optimal performance of your system
1. All repairs will be quoted, and customer approved before scheduling.
PAYMENT Laguna Blue Pool utilizes email for all billings. All forms of payment are accepted. If you would like to utilize auto billing, please contact the office to put a card on file. There is a 3-dollar fee for auto payments with cards on file but no fees for any other form of payment including customer entered credit card transactions.

FOR SHORT TERM RENTALS
1. Laguna Blue Pool will maintain short-term rentals. You must inform Laguna Blue Pool if the property is being used as a short-term rental. No “follow up” or refreshing visits are permitted unless arranged in advance and with fees applying.
2. If the short-term rental is determined to have “high commercial” usage other rates may apply.
COMMUNICATION In addition to emailed service reports and bills, Laguna Blue Pool may also send text messages from time to time. By providing your cell phone number, you authorize Laguna Blue Pool to contact you by SMS text. Laguna Blue Pool does not sell or share any customer private information.

TERMINATION The Parties agree that service can be terminated by either party verbally or in writing with no notice. Any services provided will be prorated in the event a cancellation falls within a service month. In the event Customer fails to pay within 15 days of the invoice due date or does not abide by the clauses outlined in the terms and conditions service will be considered terminated.